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TravelAbility for Hospitality

The Future of Inclusive Travel

What Happens When a Hotel Manager Uses A Wheelchair for a Day?

April 25, 2023 by rschultz Leave a Comment

screen grab from YouTube video of Jim Alfond, Hotel Manager. He is wearing a tan suit, blue shirt and red tie. His hair is graying and he has a goatee

If you want to experience a hotel from a wheel-chair-users perspective and do an ADA compliance check at the same time, sit down and spend time in a wheelchair as an experiment in what guests with disabilities face.  In 2018, the hotel manager at the Alfond Inn Hotel did just that–with some coaching from Sylvia Longmire, who writes about the accessibility of destinations in her travel blog, Spin the Globe. 

Our Takeaway: This simple, educational experiment is a good reminder that there’s no better way to learn than by doing and experiencing a guest’s frustration first-hand. Find out what he learned, here.

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Filed Under: editorial, People, Training

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