As anyone searching for accessible hotel rooms knows, the biggest problem when it comes to consistency is that at least 90 percent of hotels are franchises. This means that though branding stays the same, each location could look nothing alike and have varying levels of accessibility.
Sylvia Longmire, a wheelchair traveler since 2015, has stayed in hundreds of hotels across dozens of countries and states.
Drumroll: To discover which hotel chain best addresses accessibility, read here.
Our Takeaway: There’s something to be said for a standard layout that copies accessibility from franchise to franchise. When there are no surprises for guests, managers have to deal with fewer complaints.