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TravelAbility for Hospitality

The Future of Inclusive Travel

editorial

Hello World! Why We Created this Newsletter: Aging is Disability on the Installment Plan.

April 25, 2023 by rschultz Leave a Comment

logo for TravelAbility for Hospitality superimposed on a beach view

By being inclusive for people with disabilities today, we’re laying the foundation for the 77 million baby boomers, 40% of whom, according to the CDC, self-identify as having a disability after they turn 65. Additionally, they have an average net worth of $1 million, stand to inherit $13 trillion from their parents and not only do they have the time to travel, but consider it a priority.

While ADA law provides some baseline regulations for infrastructure for people with disabilities, it does not take into account that every disability has a spectrum. It took over 18 months to write the law, and it was written for the median. This means that even fully ADA compliant hotels only work for 50% of the people. The other 50% have to be detectives to find out if the accommodations meet their particular requirements because detailed information is not online.

Each issue will be carefully curated to include articles that take a useful and practical approach to innovations and guidance that will make hospitality more inclusive for ALL guests.

Jake Steinman, Founder, TravelAbility.

P.S. This newsletter is edited by Jennifer Allen – founder and editor of Wonders Within Reach, a disability travel blog for families. She is the mother of three, including a six year old son who uses a wheelchair.

Filed Under: editorial

Seven Unintended Consequences of Being an Accessible Hotel

April 25, 2023 by rschultz Leave a Comment

Woman holding a sign that says 15% of the population has a diasability #wethe15

Don’t worry – they’re all good things! There are many unforeseen benefits galore that hoteliers derive from simply being more inclusive for people with disabilities, foremost of which is that they will be prepared for the tsunami of baby boomer travelers that will evolve into a disability in the very near future. From saving time to mitigating lawsuits, improving accessibility creates many positive side effects. Read more here.

Our Takeaway: Hoteliers are finding benefits that not only keep them out of the courts, but also in the know about the way accessibility benefits the local community as well as visiting guests.

Filed Under: Accessible Hotels, editorial

What Happens When a Hotel Manager Uses A Wheelchair for a Day?

April 25, 2023 by rschultz Leave a Comment

screen grab from YouTube video of Jim Alfond, Hotel Manager. He is wearing a tan suit, blue shirt and red tie. His hair is graying and he has a goatee

If you want to experience a hotel from a wheel-chair-users perspective and do an ADA compliance check at the same time, sit down and spend time in a wheelchair as an experiment in what guests with disabilities face.  In 2018, the hotel manager at the Alfond Inn Hotel did just that–with some coaching from Sylvia Longmire, who writes about the accessibility of destinations in her travel blog, Spin the Globe. 

Our Takeaway: This simple, educational experiment is a good reminder that there’s no better way to learn than by doing and experiencing a guest’s frustration first-hand. Find out what he learned, here.

Filed Under: editorial, People, Training

Avoiding the Five Worst Mistakes Hotels Make When Working with Guests with a Disability

April 25, 2023 by rschultz Leave a Comment

photo of a hotel bed with large white pillows propped against an upholstered headboard

While hotel operators mean well, good intentions can end in accidental insults and embarrassment. The key to serving the disability community is a better understanding of guest expectations and respect for their wishes.

Our Takeaway: If we know better, we do better, and we make the guests happier so they tell others.   

Read more on avoiding potential pitfalls here.

Filed Under: editorial, Training

Why 80% of Shower Set-ups in Hotel Bathrooms are Inaccessible to Wheelchair Users?

April 25, 2023 by rschultz Leave a Comment

photo of John Morris a triple amputee sitting in an airline seat wearing a blue blazer an open collared blue shirt

WheelchairTravel.org founder John Morris has assessed hundreds of accessible hotel rooms, and he reports that ADA compliance is “rare” – particularly in the bathroom. Whose fault is it that many as 80% could be off-limits to disabled hotel guests? Hoteliers, who find themselves in the unfortunate position of being in the middle of architects, contractors and regulators, get 100% of the blame for compliance issues. 

Our Takeaway: With this unfortunate system of blame dumping, it’s a good thing that there are still ways to recognize the lack of, and work toward helping.

Uncover the root of the issue and what can be done about it here.

Filed Under: Accessible Bathrooms, editorial

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